If you are training someone to be a checkout clerk at a grocery store, you're going to need to put yourself in their shoes. Remember what it was like to start a new job, and ask yourself what you can do to make their job easier. Don't forget that different people have different learning curves, but also don't forget that it is your job to present your trainee with everything they're going to need to know to succeed at their new job.
Instructions
1. Make them feel comfortable right from the start. Tell a joke or a funny story about being a cashier. Just don't be overly critical, especially if they are trying their best. They're going to be nervous already without you making them more nervous.
2. Give them the most vital information on the first day of training. Most checkout clerks only get a few days of training before they are on their own. Give them the produce codes to memorize right away. While they might be able to look up the code for a banana if they need to, a fast-moving checkout clerk is going to eventually need to have those codes memorized.
3. Review your store's policy for money in the drawers. Let them know when to change drawers, count the drawers, and where to go if a certain bill or coin is about to run out.
4. Act out different difficult scenarios that are likely to happen over the course of a day. Listen to their response before you tell them what you would do or what the store expects them to do. And don't assume that every difficult scenario needs to be handled in the exact same way.
5. Give them a list of things to occupy themselves when they don't have customers. You might want them restocking a shelf, sweeping the floor, or going over to help another cashier bag groceries.
6. Introduce your trainee to the other cashiers. Give them multiple perspectives on what works and what doesn't. You want your trainee to be comfortable going to the other cashier for help if you're not around.
7. Watch your trainee perform their job around actual customers. Unless it is urgent, don't criticize them in front of the customers. It will likely just hurt their confidence. Pull them off to the side and then instruct them in a friendly manner. Let them know that everyone makes mistakes.
Tags: Give them, your trainee, checkout clerk, forget that, going need, them know